Privacy policy

We respect your privacy and collect only what we need to run the store and serve you well.

Information we collect

• Account and order details: name, email, phone number, shipping and billing addresses, order history.
• Payment information: processed by our payment providers (such as Stripe or PayPal). We receive a payment status and reference, never your full card number.
• Communications: messages you send us and your marketing preferences.
• Technical data: limited logs (IP address, browser type) used for security, fraud prevention and rate limiting.

How we use it

To process and deliver orders, provide customer service, secure your account, prevent fraud, meet legal and tax obligations and — only if you opt in — send you marketing emails.

Cookies

We use strictly necessary cookies to keep you signed in, remember your shopping bag and protect forms. We don't use third-party advertising cookies.

Sharing

We share data only with service providers who help us operate (payments, hosting, email delivery, shipping carriers), under contracts that require them to protect it. We never sell your personal information.

Retention

We keep order records for as long as required by tax and accounting law. Account data is kept while your account is active; you can ask us to delete it at any time.

Your rights

You can access, correct or delete your personal information, object to processing or withdraw marketing consent. Update most details in your account or contact us and we'll respond within 30 days.

Security

Passwords are hashed with Argon2id, connections are encrypted, and access to customer data is limited to staff who need it, with every administrative action logged.