Help & FAQ

Use “Forgot password” on the sign-in page. We'll email you a secure link that's valid for one hour.

Contact our team from the email address on your account and we'll delete your personal data, keeping only the order records we're legally required to retain.

We start preparing orders quickly. If your order hasn't shipped yet, contact us as soon as possible with your order number and we'll do our best to change or cancel it. Once shipped, you can return it under our returns policy.

You'll receive a tracking link by email as soon as your order ships. You can also see every step in your account under Orders, or use the Track order page with your order number and email address.

No — you can check out as a guest. Creating an account lets you track orders, save addresses and your wishlist, and review products you've bought.

Accepted methods are shown at checkout and in the footer of every page. Payments are processed securely by our payment partners and your order is confirmed only once payment is verified.

Yes. Card payments are handled by PCI-compliant payment providers over encrypted connections — we never see or store your full card details.

No money is taken when a payment fails. Open your order from the confirmation email or your account and try again with the same or a different payment method.

Most items can be returned within 30 days of delivery in original, unused condition. Returns in the US are free. See our returns policy for details and exclusions.

We refund your original payment method within 3 business days of receiving your return. Banks can take 5–10 business days to show the refund.

We ship to most countries worldwide. Enter your address at checkout to see the delivery options and costs available to you.

Standard shipping in the United States is $6.95 and free on orders over $150. International rates depend on destination and are always shown before you pay.